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Frequently asked questions
How do HUB sneakers fit?
HUB sneakers generally fit true to size. If you are between two sizes, we recommend choosing the larger size for extra comfort. You can check the size guide on the product page for detailed measurements.
Can I use my own insoles in HUB sneakers?
Yes. All HUB sneakers come with a removable insole. This makes it easy to replace the original insole with your own orthotics or custom insoles for a personalised fit.
Are HUB sneakers comfortable for all-day wear?
HUB sneakers are designed for everyday comfort. They are made with breathable materials and a supportive insole, so you can wear them comfortably throughout the day, whether you are walking, commuting or at work.
What is the delivery time and what are the return options?
Delivery times depend on your country. Orders to the Netherlands, Belgium and Luxembourg are usually delivered within 1–3 days. For Germany, France and Denmark, delivery typically takes 1–5 days. Other European countries usually receive their order within 5–10 days.
You can return your items within 15 days after delivery. Return costs depend on your country and start from a small fixed fee. You can easily register your return through the return portal on the delivery and returns page.