Frequently Asked Questions

Unfortunately, once your order has been placed, it cannot be modified. If you wish to make changes, you may wait until you have received your order and then return it for a refund or exchange. Afterwards, you can place a new order for the desired item(s). Our customer service team will be happy to assist you with the return process.

If you are experiencing issues placing your order, please try again using a different browser or device. If the problem continues, feel free to contact our customer service team at service@hubfootwear.com, we’ll be happy to help you complete your purchase.

Please email service@hubfootwear.com with full details including your order number, name and a photo of your shoes. The submitted complaint will be answered within a period of 2 working days from the day of receipt. 

We accept all major credit cards, PayPal, Apple Pay, and other secure payment options available through Shopify Payments at checkout.

Yes, you can enter a valid discount code during checkout in the designated field. The discount will be applied automatically to your order if the code is active.

You can return your order within 15 days of receipt using our online return portal powered by Returnista. Please note that exchanges are not possible and return costs are at your own expense. More information can be found on the Delivery & Return page.

You will receive a notification as soon as the shipping label has been created by our warehouse. In addition, the carrier will send you an update once your package has been scanned into their system.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location, usually between 1–5 business days.

We deliver to the following countries:

The Netherlands, Belgium, Luxemburg, Germany, France, Denmark, Cyprus, Bulgaria, Estonia, Finland, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Malta, Austria, Poland, Portugal, Romania, Slovenie, Slovakia, Spain, Czech Republic, Sweden, Switzerland, United Kingdom and Norway

Is your country not listed for shipping? Unfortunately, we are currently unable to ship to that country.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

When your order arrived in the sorting centre, you will receive the tracking number via email to trace your package.