Delivery & returns

At HUB, we want to make things easy for you, from placing your order to receiving (and, if needed, returning) your items. On this page, you’ll find all the details about our shipping options, delivery times and return process. And if something’s not quite right, you can return your items within 15 days.

Shipping costs per country

Country Shipping costs Delivery time
The Netherlands, Belgium & Luxemburg 5 EUR (FREE on orders above 25 EUR) 1-3 days
Germany, France, Denmark 5 EUR (FREE on orders above 65 EUR) 1-5 days
Norway, Switzerland, United Kingdom* 15 EUR (FREE on orders above 155 EUR) 5-10 days
Rest of European Union 15 EUR (FREE on orders above 65 EUR) 5-10 days

* Please note that deliveries to countries outside the EU maybe subject to additional fees (tax, customs, import duties) by local governing authorities. These fees are not included in our services. Prices shown on hubfootwear.com include 21% VAT (Value Added Taxes) and exclude delivery charges, custom duties or import taxes.

Returns

Country Drop-off
The Netherlands € 3,95
Germany & Belgium € 5,95
Luxemburg, France & Austria € 6,95
Denmark, Italy & Spain € 7,95

You can register your return via hubfootwear.returnista.com

For country’s not mentioned in above overview you are obligated to return the parcel at your own costs, by a logistics service provider of your preference to the following address:

Hub Footwear
Saturnusstraat 60 / unit 75
2516 AH The Hague
The Netherlands

Please note when sending the return:

  1. Place the item(s) in the original shipping bag (or another suitable shipping bag/box) together with the invoice received with the shipment.
  2. Close the bag securely and tape it shut.
  3. Ensure the shoes are clean and unworn
  4. Follow the instructions you receive when registering via Returnista

Why not free returns? Research shows that free returns increases the number of returns. This is not in line with our idea and commitment to a sustainable product. That is why HUB Footwear has chosen to offer a fair rate for returns through Returnista. For all other questions you can contact us at service@hubfootwear.com.